Contact
Talk to the people who run the tour
A question before you book, a change after you have booked, or something that went wrong on the day — the same inbox handles all of it.
Email
support@atockorea.comBookings, payments, changes, cancellations and refunds. One inbox — it reaches the people who run the tours, not a call centre.
Response time
24–48 business hours
Korea Standard Time (UTC+9). Weekends and Korean public holidays are not business days, so a Friday evening message is usually answered Monday.
On tour day
Your Smart Guide has a live line
Once a tour is confirmed you get a Smart Guide link. It carries the guide’s contact, the meeting point and an emergency number — faster than email while you are standing on the street.
To get a useful answer in one reply, include your booking reference (it looks like A2C-XXXXXXXX) and the tour date. Without them we have to write back to ask, and that costs you a day.
We handle booking and payment matters ourselves. Questions about how a tour is run are forwarded to the operator named on your confirmation, and we stay on the thread.
Who operates your tour
AtoC Korea, LLC operates this booking platform. AtoC Korea in Korea operates the tours marked AtoC Direct. Partner tours are run by the operator named on the product page and on your booking confirmation. Either way you write to us — we answer directly, or we coordinate with the operator on your behalf.
The terms that apply to a booking are in our cancellation and refund policy and terms and privacy policy.