A2C

AtoC Korea

Agency to Customer

Contact Us

If you have questions about a booking, payment, cancellation, or refund, please contact us using the form below or email us directly.

ATOC KOREA LLC operates solely as a booking intermediary. We provide support for booking confirmations, payment status, refund status, and platform-related questions. Tour operation and on-site service matters are handled by the independent tour provider listed in your booking confirmation.

Response time: We aim to respond within 24–48 business hours.

Before initiating a chargeback:

Please contact our support team first so we can review and resolve the issue.

For faster assistance, please include your Booking Reference (if available).
We support booking and payment-related matters. Tour operation questions will be forwarded to the tour provider when necessary.

Additional Information (Optional but Recommended)

Chargeback Notice: If your request relates to a payment dispute, please contact us before initiating a chargeback. Chargebacks that conflict with clearly disclosed and accepted policies may be disputed.