Support
Find answers about booking, payments, cancellations, and your rights. Our Terms of Service, Privacy Policy, Refund Policy provide full details.
Booking Help
We operate only as a booking intermediary. We do not operate tours, employ guides or drivers, or provide the actual tour or experience. We provide a platform where you can discover and reserve tours and activities offered by independent third-party providers (Tour Providers). The contract for the tour is between you and the Tour Provider; we facilitate the reservation and, when we offer online payment, facilitate payment through our chosen payment provider.
When you book through our website:
- You make a reservation for a tour or activity operated by an independent Tour Provider (not by us).
- When we offer online payment, payment may be processed through the third-party payment provider we use for that purpose. We do not store your full payment card number; card data is handled by the processor in accordance with its terms and applicable standards.
- A booking confirmation is issued with the Tour Provider's details, date, time, meeting point, and the cancellation/refund terms that apply to your booking.
The total price (including any platform fees and tour fees) and payment structure vary by product and are clearly disclosed before you complete your booking. By booking, you agree to our Terms of Service and Refund Policy.
Cancellations and Refunds
Cancellation and refund eligibility are governed by (a) the Tour Provider's cancellation policy (shown before you book and in your confirmation), and (b) our Refund Policy. We do not override the Tour Provider's policy. Typical rules (set by each provider) may include full refund if you cancel by a certain time (e.g., 24–48 hours before the tour), and no refund for no-show or late cancellation.
To request a cancellation or refund, contact us at support@atockorea.com with your booking reference (confirmation number) and reason. We will process your request according to the applicable policy and timing. Refunds, when approved, are made to the original payment method within the timeframe stated in our Refund Policy (e.g., 5–10 business days, subject to the payment provider we use for that transaction, if any).
Contact Us
For booking-related questions, payment inquiries, cancellation or refund requests, account issues, or privacy and legal inquiries, please contact us:
- Email: support@atockorea.com (for refund requests, include your booking reference)
- Contact form: Contact Us
- Phone: +82 10 9780 8027
Entity: AtoC Korea, LLC · Address: #221-8, 284 Gilju-ro, Wonmi-gu, Bucheon-si, Gyeonggi-do, Republic of Korea
We aim to respond within 24–48 business hours. For formal privacy requests (e.g., access, correction, deletion), you may use the subject line "Privacy Request" and we will respond within the time required by applicable law.
Frequently Asked Questions
Do you operate the tours?
No. We operate only as a booking intermediary. Tours and experiences are operated by independent third-party Tour Providers. We do not employ guides or drivers or provide the actual tour service. Responsibility for tour execution, safety, and service quality rests with the Tour Provider. See our Terms of Service (Section 3) for the full description of our role.
Who processes my payment?
When we offer online or card payment, payment is processed through the third-party payment provider we engage for that purpose. We do not store your full payment card number; card data is handled by the processor in accordance with its terms and applicable payment card standards. For more detail on how we handle payment-related data, see our Privacy Policy and Cookie Policy.
Who is responsible for the tour service?
The Tour Provider named in your booking confirmation is responsible for the execution, safety, quality, timing, and content of the tour. We are not responsible for the Tour Provider's acts, omissions, or policies. Any claim arising from the tour itself (e.g., injury, dissatisfaction) should be directed to the Tour Provider, subject to applicable law. Our liability is limited as set out in our Terms of Service (Section 11).
Can I cancel my booking? How do I get a refund?
Yes, you may request cancellation. Whether you receive a refund, and how much, depends on the Tour Provider's cancellation policy (disclosed before you book and in your confirmation) and our Refund Policy. We do not override the Tour Provider's policy. To request a cancellation or refund, email us at support@atockorea.com with your booking reference and reason. Refunds, when approved, are made to the original payment method. No-show (failing to attend without prior cancellation) typically results in no refund.
Do you sell my personal data?
No. We do not sell your personal information. We share information only as described in our Privacy Policy (e.g., with Tour Providers for fulfillment, with payment processors when we offer online payment, or as required by law). We do not share personal information for cross-context behavioral advertising.
How do you use cookies?
We use cookies and similar technologies for essential functionality (e.g., session, authentication, security), for preferences (e.g., language), and, when we offer online payment, our payment provider may set cookies during checkout for payment processing and fraud prevention. We do not use cookies for targeted advertising. You can control cookies through your browser or our site where we offer a preference tool. For full details, see our Cookie Policy.
Where can I find your Terms, Privacy Policy, and Refund Policy?
Terms of Service · Privacy Policy · Refund Policy · Cookie Policy · Legal
Legal & Policies
For complete and legally binding terms, please read:
- Terms of Service — agreement, bookings, payments, liability, dispute resolution
- Privacy Policy — data we collect, how we use it, your rights (Korea PIPA, U.S. state laws)
- Refund Policy — platform vs tour fees, cancellation, no-show, refund process
- Cookie Policy — cookies and similar technologies, payment-related cookies when we use a payment provider