Support
Booking Help
Our platform facilitates tour reservations only.
When you book through our website:
- You reserve a tour operated by an independent provider
- We process your online payment for booking services
- A booking confirmation is issued with provider details
Payment structure varies by product and is clearly disclosed before booking.
Contact Us
For booking-related questions, payment inquiries, or support requests, please contact us via:
- Email: support@atockorea.com
- Website contact form: Contact Us
We aim to respond within 24–48 business hours.
FAQ
Q: Do you operate the tours?
No. Tours are operated by independent third-party providers.
Q: Who processes my payment?
Payments are processed through third-party payment providers for booking services.
Q: Who is responsible for the tour service?
The tour provider listed in your booking confirmation is responsible for tour execution.
Q: Can I cancel my booking?
Cancellation and refund eligibility depend on the policy disclosed before booking.