Refund Policy

This Refund Policy applies to all reservations ("Bookings") you make through our website atockorea.com and our booking platform (the "Platform") for tours, activities, or experiences (each a "Tour Service") supplied by independent third parties ("Tour Providers"). By making a Booking, you agree to this policy.

We act solely as a booking intermediary. We do not operate tours or provide the Tour Service. The contract for the Tour Service is between you and the Tour Provider. We facilitate the reservation and, when we offer online payment, collect payment on behalf of the Tour Provider. Refund eligibility and amounts depend on (a) this policy, (b) our Terms of Service, and (c) the Tour Provider's cancellation policy disclosed at the time of Booking and in your confirmation.

Where local law (e.g., the Republic of Korea's Act on Consumer Protection in Electronic Commerce, or U.S. state consumer protection laws) gives you rights that cannot be limited by contract, those rights apply in addition to this policy. Nothing in this policy is intended to exclude or limit such mandatory rights.

• Booking means a reservation you make through the Platform for a Tour Service supplied by a Tour Provider.
• Platform means the website, apps, and related systems operated by AtoC Korea, LLC for browsing and booking tours and activities.
• Tour Provider (Operator, Merchant) means the independent third party that operates the Tour Service. Tour Providers are not employees or agents of the Company.
• Platform Fees means fees we charge for our intermediation services (e.g., reservation processing, payment handling, administrative services).
• Tour Fees means amounts paid for the Tour Service, which we or our designated payment provider collect on behalf of the Tour Provider (minus Platform Fees and any applicable payment processor fees when we use a third-party processor).
• Total Price means the amount you pay at checkout, which may include Platform Fees and Tour Fees (and taxes if applicable).

Republic of Korea: Where you are a consumer under Korean law (e.g., Act on Consumer Protection in Electronic Commerce Transactions), you may have a right to withdraw from or cancel certain contracts within a statutory period (e.g., seven days from the later of contract formation or receipt of relevant information), subject to exceptions under the law (e.g., where the service has been started with your consent, or where the contract is for customized or time-sensitive services). We display cancellation and refund conditions clearly before you complete your Booking. If Korean law grants you a withdrawal or cancellation right that applies to your Booking, we will honor it in accordance with the law.

United States: Refund and cancellation rights may be governed by state law (e.g., consumer protection statutes, travel seller laws). We disclose our refund policy clearly before purchase and do not use unfair or deceptive practices. Where a state requires a specific refund timeline or disclosure, we comply to the extent applicable to our Platform.

Disputes regarding refunds are subject to our Terms of Service (including governing law and dispute resolution). You may also have the right to contact a consumer protection agency or use a dispute resolution mechanism in your jurisdiction (e.g., Korea Consumer Agency, state attorney general, or FTC).

Platform Fees cover our intermediation services (reservation processing, payment handling, administrative services). Once a Booking is confirmed, Platform Fees are generally non-refundable, except in the following cases:

• The Booking could not be confirmed due to a system or platform error on our side, and no Tour Service was provided.
• The Tour Provider cancels the Tour Service before the scheduled date (e.g., weather, safety, insufficient participants). In such cases we may refund Platform Fees at our discretion, in whole or in part.
• We cancel the Booking (e.g., for pricing error, fraud, or unavailability) before the Tour Service is performed. We will refund all amounts paid, including Platform Fees.
• Applicable law requires us to refund (e.g., statutory withdrawal or cancellation right that applies to the entire transaction).

Platform Fees are not refundable solely because you cancel at your request, because you do not attend (no-show), or because you are dissatisfied with the Tour Service after it has been performed. Partial use of a Tour Service (e.g., leaving mid-tour) does not entitle you to a refund of Platform Fees.

Refund eligibility for Tour Fees is determined by the Tour Provider's cancellation policy, which we display before you complete your Booking and which is summarized in your confirmation email. We do not override the Tour Provider's policy. Typical timeframes (set by each Tour Provider) may include:

• Full refund of Tour Fees if you cancel by a specified date and time (e.g., at least 24 to 48 hours before the tour start).
• Partial refund or no refund if you cancel within a specified window before the tour start (e.g., within 24–48 hours).
• No refund for no-show (failure to attend without prior cancellation) or for late cancellation as defined on the product page and in your confirmation.

If the Tour Provider cancels the Tour Service (e.g., weather, safety, insufficient participants), we will work with the Tour Provider to offer you a full refund of Tour Fees or an alternative date or experience where possible. Platform Fees may be refunded at our discretion in such cases.

Where mandatory law (e.g., Korean electronic commerce consumer protection) gives you a right to cancel and receive a refund within a statutory period, we will process the refund of Tour Fees in accordance with the law, subject to any permitted exceptions (e.g., services already started with your consent).

To request a cancellation or refund, contact us at support@atockorea.com with your booking reference (e.g., confirmation number) and the reason for your request. We will process your request in accordance with (a) the Tour Provider's cancellation policy, (b) this Refund Policy, and (c) the timing of your request.

You should request cancellation as early as possible. Refund eligibility often depends on how far in advance you cancel (see the product page and your confirmation for the applicable deadlines). We will confirm the outcome of your request by email. If you are entitled to a refund, we will process it as described in Section 8.

No-show means you do not attend the Tour Service without having cancelled in advance in accordance with the Tour Provider's policy. No-show typically results in no refund of Tour Fees or Platform Fees, as stated on the product page and in your confirmation.

Late cancellation means you cancel after the deadline set by the Tour Provider for a full or partial refund. The consequences (e.g., partial refund or no refund) are set by the Tour Provider and disclosed before you book. We do not override those terms. If you are unable to attend, we encourage you to cancel as soon as possible to maximize any refund eligibility.

When your refund request is approved, we will refund the applicable amount to the original payment method (e.g., the card or account you used at checkout). When we use a third-party payment provider for the transaction, the refund will be processed through that provider. Refunds typically appear within 5 to 10 business days (or as required by your card issuer or the payment provider we use). Currency and any fees (e.g., foreign exchange, bank fees) are as per the payment provider's terms and your bank; we do not control those timelines or fees.

We will send you an email confirming that the refund has been processed. If you do not see the refund within the expected period, please contact your bank or card issuer first; if the issue persists, contact us at support@atockorea.com with your booking reference.

Where applicable law prescribes a different refund timeline (e.g., within a certain number of business days), we will comply with that timeline to the extent it applies to your Booking.

Except as stated in this policy or required by law, the following are not refundable:

• Platform Fees once the Booking is confirmed, unless an exception in Section 4 applies.
• Tour Fees where you no-show or cancel late under the Tour Provider's policy (no refund or partial refund only as stated).
• Any portion of a Tour Service that you have already used (e.g., partial participation, then leaving).
• Services, add-ons, or purchases not made through our Platform.
• Amounts that we have already paid or committed to the Tour Provider in accordance with our agreement with them and the cancellation timing (e.g., where the Tour Provider's policy does not require them to refund us). In such cases our ability to refund you may be limited; we will explain when you contact us.

If you believe you are entitled to a refund, we ask that you contact us first at support@atockorea.com with your booking reference and reason before initiating a chargeback or payment dispute with your bank or card issuer. We will review your case in line with this policy and the Tour Provider's terms and work to resolve it fairly.

Chargebacks or payment disputes that conflict with the cancellation and refund terms that were clearly disclosed and that you accepted at the time of Booking may be contested. We may provide the payment provider or card network with relevant booking details, this Refund Policy, and the Tour Provider's policy to support the transaction. Filing a chargeback or dispute does not override your contractual agreement to these terms or the Tour Provider's cancellation policy. Abuse of chargeback or dispute processes may result in account suspension or other action.

We may update this Refund Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. Material changes that affect your refund rights may be communicated by email or a prominent notice on the Platform. The policy that applies to your Booking is the one in effect at the time you made the Booking, unless a later policy is required by law or we state otherwise.

AtoC Korea, LLC (Wyoming, USA) operates this Platform as a booking intermediary. Local tour operations and partner management in the Republic of Korea are handled by AtoC Korea, Korea (General Travel Business; Business Registration No. 277-01-03977).

For refund requests, questions about this policy, or disputes:

• Email: support@atockorea.com (include your booking reference and reason for the request)
• Phone: +82 10 9780 8027
• Entity: AtoC Korea, LLC
• Address: #221-8, 284 Gilju-ro, Wonmi-gu, Bucheon-si, Gyeonggi-do, Republic of Korea