Booking Fees vs. Tour Fees

Payments made through the platform may include:

• Booking / reservation service fees (platform services)
• Tour service fees (provided by third-party tour operators)

These components may be subject to different refund rules.

Platform Service Fees

Once a booking is confirmed:

• Platform service fees are generally non-refundable
• These fees cover reservation processing, payment handling, and administrative services

Platform service fees may be refunded only if:

• The booking cannot be confirmed due to a system error, or
• The tour provider cancels the tour before confirmation

Tour Service Refunds

Refund eligibility for tour services depends on:

• The tour provider's cancellation policy
• The timing of the cancellation

Applicable cancellation and refund conditions are:

• Displayed before booking
• Included in the booking confirmation

ATOC KOREA LLC does not override tour provider refund policies.

Chargebacks

Customers are encouraged to contact support before initiating a chargeback. Chargebacks that conflict with clearly disclosed and accepted policies may be disputed.